Supply Chain Recap: 12/8 - 12/14
- Dec 15, 2025
- 2 min read
In case you missed it, here are the Supply Chain Updates from last week, 12/8 - 12/14. You will find a button at the end of this post taking you to the Supply Chain Updates page, which will have FULL DETAILS on each update. Please make sure to check this page regularly.
Ed Don // Delivery & Customer Support Issues
We are extremely committed to fixing all of the issues with the Ed Don transition, and it is the top supply chain priority. If you experience any issues or setbacks, large or small, please email Mike.Saul@FoxtailCoffee.com and provide any details that you have.
We are working closely with the support team daily to resolve these issues. When reaching out, please be as specific as possible so I can escalate effectively:
Delivery Issues: (Long delivery times, issues with orders, issues with drivers, etc.) Include the order number, store location, date and time the order was placed, and a brief description of the issue.
Customer Support Issues: (Long wait times, dropped calls, no call back, etc.) Let me know whether you called or emailed, the approximate date and time, and what the result was.
Anything else
Thank you for your cooperation as we work through this.
Ed Don Customer Care:
800-947-6097
12/08/25 - Weekly Sysco & SOTF OOS/At Risk Items
Click the button at the end of this post for full details on the weekly out-of-stock and at-risk items.
12/08/25 - Monin Pumps Available On B2B.
There is now a limited number of Monin pumps available through B2B.
Pump for caramel sauce
Pump for oak barrel concentrate
Pump for purees
12/11/25 - REMINDER! Set Up Ed Don Payment If You Haven't Already!
Many Foxtail locations have yet to set up any type of payment with Ed Don. ACH information was not automatically transferred over from Sysco! Any account open before November 3rd of this year needs to set up payment through 1 of 3 ways below. Please reach out to Darren Dial, the head of Ed Don's finance department, at 708-883-8049 or DarrenDial@Don.com.
Any new account or account opened past November 3rd should have payment set up upon creation of your account. Delays in setting up payment could eventually impact orders.
Clickable links to the information below are here-
