This Monday, April 20th, is National Cold Brew Day! Foxtail will be running a special promotion with the following details We'll beoffering 40% off any cold brew (excluding syrups and add-ons) in celebration. The deal will be available online only The discount will automatically applied when customers place an order on the Foxtail App. *IMPORTANT NOTE: This promotion is not available in stores, so if a customer asks why they cannot get the discount, please direct them to the app and have them place their order through there to receive the automatic discount!

We’re excited to announce that Foxtail Coffee is officially migrating to GoFranchise, our new, centralized platform designed to give you better visibility, stronger tools, and a more connected experience across the brand. This move is all about making your day-to-day operations simpler and more effective. With GoFranchise, you’ll have access to a suite of tools built specifically for your locations: A real-time dashboard to quickly understand your store's performance. Location-level insights to compare stores and identify opportunities Advanced diagnostics to dig into trends and make smarter decisions A central communication hub for updates, announcements, and brand resources Customer review tracking to stay on top of guest experience A document library to easily access important files and leases Instead of juggling multiple systems, everything you need will now live in one place giving you clearer insights, faster access to information, and better control over your stores. What this means for you: Less time searching for information More clarity on performance across your locations Faster communication with the Foxtail team Better tools to support your staff and operations You will receive an invite and email for this platform by the end of the week. If you have questions during this transition, please submit a ticket through the current portal or through GoFranchise.

As we are preparing stores for Easter Hours, we want to ensure if you have successfully submitted your store hours through the parter portal. If we do not receive any set hours, your store hours will remain as scheduled. If you have any further questions regarding this, please feel free to reach out and we will get back to you promptly.

There was a slight delay in getting the product to the Georgia warehouse, but there is still plenty of time to get your orders in and delivered by the start date of our upcoming Spring is Sweet Campaign: April 1st, 2026. Florida & Georgia will get these flavors delivered by March 23rd. You will then see them available on your Ed Don order guide by March 24th. Monin Syrups Needed with Ed Don Item Number: Toasted Coconut - 1271100 Blueberry - 1161310 Pistachio - 1244491 Banana - 1029685

Easter is around the corner! Please make sure to send us your Easter holiday hours through the Support Form on the Partnership Dashboard so we can make sure to properly align your store's locations.

The recent outage with our Foxtail Coffee app has been successfully resolved! We apologize for any inconvenience in this matter. If any of your locations are still currently experiencing this issue, please write into our partner portal right away so we can have this addressed further. Thank you for your understanding and patience during this process.

We are aware of the outage within the Foxtail Coffee app. This appears to be affecting all locations, and our team is addressing this with high priority and will let you know when this is successfully resolved. If any customers come into the store experiencing this issue, please let them write into our customer support channel and our team will have them addressed right away.

Below is an update on the quiche and cake pop for the Freshly Foxtail Campaign starting 2/2/26. There were some delays getting product into some distribution centers, but everyone should have what they need before Monday. Elaine Quiche - 7455933 Atlanta, Jacksonville, Vegas, Orlando, Raleigh & Virginia - This should have been auto-shipped to you already. *Next Steps - Nothing if you received these already. If you have not received the quiche, please add it to your next order. Grand Rapids - Sysco received these yesterday. *Next Steps - Sysco will add this to your next delivery day. Chocolate Covered Strawberry Cake Pop - 7360362 Atlanta, Grand Rapids, Jacksonville, Vegas, Raleigh, & Virginia - All these markets have them in stock now. *Next Steps - Please order these if you haven't already. Sysco won't automatically send them. Orlando - The cake pops are being delivered tomorrow (1/29). *Next Steps - You have nothing to do on your end. Sysco will send a case to your location on Friday or Saturday, even if this is not your normal delivery day. Please remember that while the official end date is 2/28, our LTO's are "while supplies last."

As previously mentioned, we are introducing Foxtails' Flavor of the Year, and for 2026, it’s Banana! 🍌 This flavor will be utilized during seasonal campaigns, but should also be considered a menu staple throughout the year! You will see it as both a flavor and a cold foam option. A new flavor will be selected for 2027, and Banana will be retired Please make sure you have Banana syrup in stock, as it will be live in the POS starting today, JAN 23rd. Click below to access the previous post with full details on this promotion.

Many Foxtail locations have yet to set up any type of payment with Ed Don. ACH information was NOT automatically transferred over from Sysco! Any account open before November 3rd of this year needs to set up payment through 1 of 3 ways (See Payment Reference 1-Pager below). Please reach out to Darren Dial, the head of Ed Don's finance department, at 708-883-8049 or DarrenDial@Don.com. Any new account or account opened past November 3rd should have payment set up upon creation of your account. Delays in setting up payment could eventually impact orders.

Some locations may be experiencing third-party order issues with open payments and checks, preventing orders from closing out. We have adjusted settings to prevent this from occurring in the future. To close out and settle any remaining balances on your POS, please use the discount code “APP Open/Close” to set the payment amount to $0, then close the transaction as usual. For any additional questions, please contact us via the Partner Portal below.

This is an urgent reminder to please submit your Holiday Hours for Christmas and New Year's so we can promptly update all platforms (ie. Foxtail website, Foxtail app, Apple Maps, etc.). Please click below to submit one form for EACH of your locations' holiday hours ASAP. Once you're done filling out a form, simply refresh the page or click the link on the Thank You page to submit another one! *NOTE: If you do not fill out this form, we will default to your shop's regular hours during the holidays. Thank you for helping ensure your holiday hours are clearly communicated across all digital platforms.