In case you missed it, here are the Supply Chain Updates from last week, April 20 - 26. You will find a button at the end of this post that takes you to the Supply Chain Updates page, which includes full details on each update. Please check this page regularly. Continue To Order Quiche The following markets still have some quiche left in inventory. Please work with your team to order and sell the quiche until your Sysco distribution center is out of stock. We appreciate your

Last week, Christina (VP of Franchise Operations) & Mike (Director of Supply Chain) traveled to Michigan to visit Cloud Bakery, the commissary partner behind many of the food items you see in our cafes. This includes our sandwiches, croissants, cookies, and select LTOs. It was an eye-opening experience to see everything that goes into making our food program run! The production team clearly takes pride in what they do, and that extends to the details we normally don't think

To ensure all signage requests are handled efficiently and accurately, corporate team members and partners must submit a Signage Request Form for any new signage, updates, or repairs. This will help ensure clear communication, faster turnaround, and consistency across all locations. This form is required for: 🪧Signage modifications or rebranding 📋Reporting damaged or non-functioning signage 💡Illumination or electrical issues ✅Installation corrections If there are any signa

In case you missed it, here are the Supply Chain Updates from last week, April 6 - 12. You will find a button at the end of this post that takes you to the Supply Chain Updates page , which includes full details on each update . Please check this page regularly . 04/14/26 - Manufacturer Shortages // Muffins & Cinnamon Roll Donuts Two of our suppliers have had production issues in keeping up with recent demands due to holiday closures & demand. Depending on your area, you m

This Monday, April 20th, is National Cold Brew Day ! Foxtail will be running a special promotion with the following details We'll beoffering 40% off any cold brew (excluding syrups and add-ons) in celebration. The deal will be available online only The discount will automatically applied when customers place an order on the Foxtail App. *IMPORTANT NOTE: This promotion is not available in stores, so if a customer asks why they cannot get the discount, please direct them to

We’re excited to announce that Foxtail Coffee is officially migrating to GoFranchise, our new, centralized platform designed to give you better visibility, stronger tools, and a more connected experience across the brand. This move is all about making your day-to-day operations simpler and more effective. With GoFranchise, you’ll have access to a suite of tools built specifically for your locations: A real-time dashboard to quickly understand your store's performance. Loc

Recently, Rosie, Cassie and Kenny represented Foxtail's Franchise Development Team at Retail Live, a dynamic networking event that brings together expanding retailers, landlords, brokers, developers, and service partners in a fun, deal-focused setting built for real results. According to the team, this was incredibly rewarding as it created a valuable platform to connect with a diverse group of professionals in the field, all of whom showed genuine enthusiasm about aligning w

In case you missed it, here are the Supply Chain Updates from last week, April 6 - 12. You will find a button at the end of this post that takes you to the Supply Chain Updates page , which includes full details on each update . Please check this page regularly . Sysco Out Of Stock? Click 'Add To Cart' Everytime Anytime you see an item that is out of stock that you need, please always click the 'add to cart' button with the quantity you would have needed. This is beneficia

Just one month in, we’re incredibly proud to share that we’re approaching 40,000 donations made by our guests and teams. That’s 40,000 moments of generosity. 40,000 opportunities to give back. And 40,000 reminders of what happens when a community comes together with purpose. The Momentum Continues While this milestone is worth celebrating, we’re not done yet! Communities in Bloom runs through April 30 , and we’re encouraging every store to keep the energy going: Continue ask

In case you missed it, here are the Supply Chain Updates from last week, March 30 - April 5. You will find a button at the end of this post that takes you to the Supply Chain Updates page , which includes full details on each update . Please check this page regularly . 3/30/26 - Weekly Sysco & SOTF OOS/At Risk Items Click the button below for full details on the weekly out-of-stock and at-risk items. 04/02/26 - ATLANTA - Ordering Ghirardelli Cocoa Powder There is a mistake

In case you missed it, here are the Supply Chain Updates from last week, March 23 - March 29. You will find a button at the end of this post that takes you to the Supply Chain Updates page , which includes full details on each update . Please check this page regularly . 3/24/26 - Weekly Sysco & SOTF OOS/At Risk Items Click the button below for full details on the weekly out-of-stock and at-risk items. 3/25/26 - GEORGIA ED DON WAREHOUSE ONLY // UPDATE ON LTO MONINS Monin bl

We are writing to share some necessary updates regarding our Kelly's pricing structure. At the beginning of this year, Kelly's tub pricing rose by 5% due to the increase of costs in the supply chain. To ensure we continue providing the quality and service you expect without placing an undue burden on store margins, we are implementing a proactive adjustment. Key Changes: Automatic Increase: To combat rising costs, customer pricing will be automatically increased by 5%. New Me

Datassential’s new Top 25 Emerging Chains report spotlights the restaurant concepts gaining momentum across the U.S. foodservice landscape and identifies the brands shaping what’s next. As part of the flagship Datassential 500, Datassential’s comprehensive ranking and analysis of the most influential restaurant brands nationwide, the report highlights restaurants that have reached meaningful scale while demonstrating strong year-over-year expansion, sustained multi-year growt

We’re excited to share that Foxtail Coffee has partnered with the Orlando Storm of the United Football League for the upcoming season. This partnership goes beyond brand alignment...it’s a shared commitment to showing up for our communities in meaningful ways. Through the Coffee for a Cause Foundation (CFAC) and our Communities in Bloom campaign, we’ll be working alongside the Orlando Storm to expand our impact across Central Florida. Together, we’ll support local nonprofits

In case you missed it, here are the Supply Chain Updates from last week, March 16 - March 22. You will find a button at the end of this post that takes you to the Supply Chain Updates page , which includes full details on each update . Please check this page regularly . LTO Food Items Will Auto-Ship Mid-March You may start to see invoices pop up on your Sysco Shop account for 3 new food items. These are items that are auto-shipping to you once they arrive at your Sysco dis

Let’s keep things cool (literally)! Our fridges and freezers work hard every day to keep our food fresh and at the proper temps, and they can’t do it without secure gaskets. Over time, normal wear and tear can cause gaskets to loosen or deteriorate. When that happens, it’s time for a swap! Catching and replacing them quickly helps ensure efficiency and keeps our products properly stored. To find the gasket that fits your fridge and freezer, locate the manual or the sticker wi

As you may know, TOAST has made some procedural updates. One of which is closing the drawer. Take a look at the video that is attached. We encourage you to share this video with your team to ensure proper procedures are being followed. Should you have any questions or want to do a deeper dive into TOAST, their website has great resources and training available.

In case you missed it, here are the Supply Chain Updates from last week, March 9 - March 15. You will find a button at the end of this post that takes you to the Supply Chain Updates page , which includes full details on each update . Please check this page regularly . LTO Food Items Will Auto-Ship Mid-March You may start to see invoices pop up on your Sysco Shop account for 3 new food items. These are items that are auto-shipping to you once they arrive at your Sysco dist

Next time you open a box of chocolate chip cookies, you may notice we decided to forego the individual packaging. We have been working closely with our partner who develops our proprietary food items to improve the quality of the cookie. By eliminating the individual packaging, this allowed us to upgrade the recipe, using higher-quality ingredients! Not only do we think the cookie tastes better, but it comes with cost savings. You may also notice that the case is ~$3.00 a ca

In case you missed it, here are the Supply Chain Updates from last week, March 2 - March 8. You will find a button at the end of this post that takes you to the Supply Chain Updates page , which includes full details on each update . Please check this page regularly . 3/02/26 - Weekly Sysco & SOTF OOS/At Risk Items Click the button below for full details on the weekly out-of-stock and at-risk items. 3/02/26 - Weekly Sysco & SOTF OOS/At Risk Items Due to customer changes t

We are so happy to announce that the first-ever Foxtail Coffee location in Arizona opened its doors yesterday, March 5th! Ahead of their grand opening, the shop had a special Friends & Family night to celebrate. Enjoy some joyful and heartwarming photos of this event below! This shop is located in Flagstaff, the world's first International Dark Sky City, which is great for stargazers. In fact, Lowell Observatory, located in Flagstaff, discovered Pluto! The area is surrounded

Starting March 11th , Uber Eats will raise its commission rates company-wide. This is not specific to Foxtail Coffee, and all merchants on Uber Eats will see this increase. Below is a breakdown of the adjustments and the steps we are taking to offset this increase: Commission Rate Changes: Delivery (Regular) : Increasing from 22% to 25% Pickup Orders : Increasing from 6% to 10% Foxtail Coffee Adjustments: We are increasing prices across ALL 3rd party ordering from 15% to 20%

As we continue to grow and introduce new seasonal campaigns, it's important to ensure that past campaigns' products are being used effectively. When a current seasonal campaign ends, the bottle that is currently active can continue to be sold until the button is removed from the POS . This is to help mitigate customer confusion while still allowing the stores a chance to sell as much of the syrup as possible. By staying on top of our campaign start/end dates & inventory, we c

As we enter this new month, we want to invite our valued partners to provide feedback on an assortment of topics ranging from the partner portal to the most recent LTO campaign. Below is a link to a Google Form where your responses will be recorded anonymously. We look forward to your feedback so we can continue to improve and grow!

Our Freshly Foxtail February Campaign officially ended on February 28th! Syrups can be used until the button is removed from the POS . Please mark items out of stock on Uber Eats and DoorDash once you run out of supplies. Please also ensure you are removing all print materials from your stores (ie. clings, sandwich board prints, etc.). Thank you and stay tuned for our next exciting offering coming soon!

In case you missed it, here are the Supply Chain Updates from last week, Feb 23 - March 1. You will find a button at the end of this post taking you to the Supply Chain Updates page , which will have FULL DETAILS on each update . Please make sure to check this page regularly . 2/23/26 - Weekly Sysco & SOTF OOS/At Risk Items Click the button below for full details on the weekly out-of-stock and at-risk items.

This spring, Foxtail Coffee’s Coffee for a Cause (CFAC) Foundation is excited to launch Communities in Bloom , a company-wide, in-store fundraising campaign supporting local organizations that are helping communities grow stronger. Running March 9 - May 1 , all Foxtail locations will invite guests to round up their purchases at the register to benefit CFAC. With funds raised during this campaign, CFAC will select nonprofit organizations and help fund community-based project

We have created a document for Supervisors to utilize for self-store check-ins. This helps prepare for both official walkthroughs and potential health inspections. While this document is not required to be sent in for review, it can serve as a valuable resource to inspect the current state of your location and answer potential questions you may have!

In case you missed it, here are the Supply Chain Updates from last week, Feb 16 - Feb 22. You will find a button at the end of this post taking you to the Supply Chain Updates page , which will have FULL DETAILS on each update . Please make sure to check this page regularly . 2/16/26 - Weekly Sysco & SOTF OOS/At Risk Items Click the button at the end of this post for full details on the weekly out-of-stock and at-risk items. 02/19/26 - Remember To Replenish LTO Items We have

Please see attached on how to turn off any of your locations when needed. Feel free to reach out to us via the Support Form with any further questions regarding this.

In response to the removal of pennies in certain locations, Toast POS has implemented a feature called “Cash Adjustments.” This feature enables users to adjust the value of checks to the closest nickel within Toast. For guidance on utilizing this adjustment, please refer to the accompanying video. It is crucial to note that this feature is intended solely for cash checks. Should you require further assistance or clarification, please submit an inquiry to the Support Form ,

In case you missed it, here are the Supply Chain Updates from last week, Feb 9 - Feb 15. You will find a button at the end of this post taking you to the Supply Chain Updates page , which will have FULL DETAILS on each update . Please make sure to check this page regularly . Important // When Sysco Is Out Of Stock Of Something You Need If Sysco is ever out of stock on an item you need, please still add it to your order. There are 2 very important reasons to do this. If there

In case you missed it, here are the Supply Chain Updates from last week, Feb 2 - Feb 8. You will find a button at the end of this post taking you to the Supply Chain Updates page , which will have FULL DETAILS on each update . Please make sure to check this page regularly . Important // When Sysco Is Out Of Stock Of Something You Need If Sysco is ever out of stock on an item you need, please still add it to your order. There are 2 very important reasons to do this. If there

As we officially wrap up the Strong Coffee, Stronger Kids campaign, we’re taking a moment to celebrate what happens when our community shows up cup by cup, store by store, and heart by heart. Thanks to the generosity of our loyal customers and the passion of our team members, this campaign made an incredible impact across every Foxtail Coffee location. Over the course of this 2.5-month-long initiative, 78,000 unique donors contributed through round-ups and donations, provi

The Foxtail Mocktail Drink Campaign, featuring our bold and refreshing Cold Brew Old Fashioned , officially ended January 31st. The Oak Barrel Concentrate from this campaign can be used until empty. *NOTE : Once you do run out of supplies, please make sure to mark items as such on Uber Eats, DoorDash, and the POS . Thank you for an amazing campaign to end January on a high note as we head into our next campaign of the year!

In case you missed it, here are the Supply Chain Updates from last week, Jan 26 - Feb 1. You will find a button at the end of this post taking you to the Supply Chain Updates page , which will have FULL DETAILS on each update . Please make sure to check this page regularly . URGENT // FEBRUARY LTO UPDATE - QUICHE & CAKE POP Below is an update on the quiche and cake pop for the limited-time offering starting 2/2/26. There were some delays getting product into some distributio

In case you missed it, here are the Supply Chain Updates from last week, Jan 19 - Jan 25. You will find a button at the end of this post taking you to the Supply Chain Updates page , which will have FULL DETAILS on each update . Please make sure to check this page regularly . IMPORTANT // New Ed Don Fulfillment Update – Launching Monday, January 19th! We've been working closely and extensively with Ed Don to tighten up your delivery timelines and improve consistency, and we’

In case you missed it, here are the Supply Chain Updates from last week, Jan 12 - Jan 18. You will find a button at the end of this post taking you to the Supply Chain Updates page , which will have FULL DETAILS on each update . Please make sure to check this page regularly . IMPORTANT // New Ed Don Fulfillment Update – Launching Monday, January 19th! We've been working closely and extensively with Ed Don to tighten up your delivery timelines and improve consistency, and we’

As we head into the final stretch of the Coffee for a Cause Strong Coffee, Stronger Kids campaign, we want to take a moment to celebrate the incredible progress made so far. Thanks to the generosity of our guests and the dedication of our store teams, more than 55,000 individual donors have already stepped up to support this campaign. Every round-up, every donation, and every conversation at the register has added up to real impact for kids in need. Top Performing Stores So

We've been working closely and extensively with Ed Don to tighten up your delivery timelines and improve consistency, and we’re excited to announce that the first major improvement is ready to roll out! Ed Don has officially stocked their Atlanta warehouse with Foxtail's proprietary items, and starting Monday, January 19th , orders will begin shipping from there. What does this mean for you? 90% of Foxtail locations will now receive next-day delivery Transit time for all othe

We’re excited to share that our Foxtail Mural Guidelines have been officially updated and are now live for all current and future store projects . Our murals play an important role in how guests experience our spaces. They should feel warm, welcoming, and thoughtfully designed, enhancing the environment rather than overpowering it. The refreshed guidelines provide clearer direction around color palettes, composition, creative restraint, and location-specific storytelling , he

In case you missed it, here are the Supply Chain Updates from last week, Jan 5 - Jan 11. You will find a button at the end of this post taking you to the Supply Chain Updates page , which will have FULL DETAILS on each update . Please make sure to check this page regularly . 1/05/25 - Weekly Sysco & SOTF OOS/At Risk Items Click the button at the end of this post for full details on the weekly out-of-stock and at-risk items. 01/05/26 - Keep Ordering Through LTO Food Items Fox

We have a new email specifically for the submission and response to QCCI reports ! The goal is to enhance efficiency and ensure consistency for both our stores and the training department. Starting this year, all QCCI reports and all responses will be from a centralized inbox, allowing inquiries to be handled collaboratively and consistently! There will also be a new EMERGENCY ONLY phone number that can be utilized even on weekends to answer operational questions or concerns!

The Cheers to Winter Drink Campaign, featuring our Peppermint Mocha Latte , Crème Brûlée Latte , and Banana Gingerbread Latte, officially ended yesterday, January 7th (*Foxtail Mocktail runs until January 31st) . All Monin Syrups from this campaign can be used until empty. Additionally, the A Bite of Cheer Winter Food campaign featuring our decadent Mint Chocolate Cake Pop and classic Gingerbread Fox Cookie also ended yesterday, January 7th . Remember, the end date fo

Our 'Perfectly Paired' Fall Food LTO Campaign, featuring our Pumpkin Muffin and Pumpkin Cake Pop, ends today, January 7th . Remember, the end date for these food promotions isn't a hard cutoff ; ALL food LTOs are "while supplies last," aka once Sysco runs out of inventory in your area. Additionally, our Pumpkin Spice drinks also end today , though the puree can be used until entirely empty. *NOTE : Once you do run out of supplies, please make sure to mark items as

In case you missed it, here are the Supply Chain Updates from last week, December 29 - January 4. You will find a button at the end of this post taking you to the Supply Chain Updates page , which will have FULL DETAILS on each update . Please make sure to check this page regularly . CHRISTMAS & NEW YEARS DELIVERY SCHEDULE // For Sysco, Don & B2B Please see below for changes coming regarding your deliveries over the next 2 weeks. You only need to view the Sysco section if on

In case you missed it, here are the Supply Chain Updates from last week, 12/22 - 12/28. You will find a button at the end of this post taking you to the Supply Chain Updates page , which will have FULL DETAILS on each update . Please make sure to check this page regularly . CHRISTMAS & NEW YEARS DELIVERY SCHEDULE // For Sysco, Don & B2B Please see below for changes coming regarding your deliveries over the next 2 weeks. You only need to view the Sysco section if one of your

Many Foxtail locations have yet to set up any type of payment with Ed Don. This has been causing credit reviews, which result in processing and shipping delays. Payment information was not automatically transferred over from Sysco! Any account open before November 3rd of this year needs to set up payment through 1 of 3 ways below. Please reach out to Darren Dial, the head of Ed Don's finance department, at 708-883-8049 or DarrenDial@Don.com. Any new account or account opened

Did you know the Food and Pastries made for Foxtail now contain a fill-in date sticker ? This new addition to the printed label allows your teams to label the products accurately. This also ensures the products remain up to date on shelf life, and will save on the roll of label stickers! If the food or pastry box does not have the Foxtail logo sticker with product information, you must use the perishable label stickers to ensure the product is within the best-by date so that

In case you missed it, here are the Supply Chain Updates from last week, 12/8 - 12/14. You will find a button at the end of this post taking you to the Supply Chain Updates page , which will have FULL DETAILS on each update . Please make sure to check this page regularly . Ed Don // Delivery & Customer Support Issues We are extremely committed to fixing all of the issues with the Ed Don transition, and it is the top supply chain priority. If you experience any issues or setb